Quality control prevents key stakeholders from becoming disappointed in your product/service.įor your business, the implementation of an effective quality control system will:
Just as much as we, as consumers, don’t want to splash out on a faulty purchase.
Let’s face it, no one wants to deliver a product and/or service that will cause disappointment. In business, quality control is the process of ensuring a product or service standard is sufficient or surpasses customer expectations.
In this Process Street article, we take a look at what quality control is, and how you can implement effective quality control processes in your business today. “ Quality is never an accident it is always the result of high intention, sincere effort, intelligent direction, and skillful execution it represents the wise choice of many alternatives” – William A Foster, Forbes Quotes
Purchasing a pair of running shoes not robust enough to meet my needs meant I, as a consumer, was not satisfied and did not repeat my custom with the given brand.Ī study by Psomas et al, detailed on Emerald Insights, concluded that effective quality control measures, in the form of Quality Management Systems (QMS systems), directly improve employee benefits, business performance, and customer satisfaction. In this scenario, I had fallen victim to poor quality control measures. I will not be buying from this poor quality brand again.These 2-month-old running shoes definitely needed to be disposed of.As I stood, staring at my big toe which had somehow poked its way through a layer of polyester, it occurred to me that:
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